NotebookLM: AI Reading Comprehension Buddy 

NotebookLM is a tool designed to enhance how users collect, organize, and interact with project notes and documents through an AI chatbot, introducing retrieval-augmented generation to anchor conversations within users' uploaded documents. Early in its development, I identified a gap in our team's understanding of user needs. To address this, we agreed to undertake foundational research as our initial step. I conducted landscape reviews and task analysis to gain insights into the market and the typical writing workflows, covering the spectrum from initial research that informed our early design decisions to concept testing that confirmed our direction. I also carried out a diary study to understand how users engage with the product over time. These efforts helped shape the product's roadmap and involved generative participatory design with our target users, keeping our development closely aligned with their needs.  

Along the way, we created two compelling artifacts: a user stories deck and a product wrap-up deck that recorded annual achievements and progress, inspired by the Spotify Wrapped presentation.